Deposit

[Dimitrispat]

Hey guys!
Hope you are well.
I was expecting to refund my deposit at my bank account but instead of that my balance became -440£.
Can I somehow take the deposit back to my bank account and continue paying my bills monthly ?
Thanks in advance !

[Cleoriff]

Hi @Dimitrispat 

If you have a minus in front of the amount that means it's credit. (I know it sounds stupid but that is how it's shown on your bill).

So it's looks as if your deposit has been refunded. Lucky you.

Welcome to the forum anyway.

[Yettie]

Same happened to me
Had -475
It’s no longer showing and I haven’t gotten my deposit now
I’ve been calling o2 since

[gmarkj]

If you want the deposit to be paid back then you will need to contact customer services @Dimitrispat.
See details of how in the link below:
https://www.o2.co.uk/contactus

[jonsie]

If the deposit was there and is now showing zero it means the transfer process to your bank has been started.