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Data roaming turns itself on, incurring unexpected charges

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lucifer
Level 1: Joiner
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on ‎14-11-2018 16:34

on ‎14-11-2018 16:34

My iphone 6 has turned data roaming on automatically (while abroad). I want to avoid the possibility of more charges by deselecting the option of mobile data in my o2 account (not just relying on deselecting the option on the phone). How can I do this?

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MI5
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‎14-11-2018 16:46 - edited ‎14-11-2018 16:52

‎14-11-2018 16:46 - edited ‎14-11-2018 16:52

Hi @lucifer the only way would be to call 202 and ask customer service to do it. 

Edit: Typo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎14-11-2018 16:46 - edited ‎14-11-2018 16:52

‎14-11-2018 16:46 - edited ‎14-11-2018 16:52

Hi @lucifer the only way would be to call 202 and ask customer service to do it. 

Edit: Typo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎14-11-2018 16:50

on ‎14-11-2018 16:50

@lucifer This may also help
https://easykey.uk/iphone-help/how-to-avoid-big-iphone-data-roaming-charges-abroad

I DO NOT WORK FOR O2



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EmilieT
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on ‎16-11-2018 13:39

on ‎16-11-2018 13:39

Hi @lucifer, it'd be great if you could let us know if the suggestions above help you while roaming. slight_smile

 

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