Cellular Plan sign error code 88

[JanConijn]

Hi,

I used to be an EE customer Sim only and a Cellular Plan for the Apple Watch. All working fine.

I signed up for Sim only plan and I like to sign up for a Cellular plan for my Apple watch.

It looks like that O2 has got an issue with selling plans on a AppleWatch that used to have a plan.

O2 is suggestin that the error message 88 while try to sign up for an O2 Watch plan is caused by a hardware issue. 

Apple Care has remotely checked the watch and all is fine.

EE has end the Watch plan and released the EID

I have reset the apple watch and phone to factory setting and all IOS  and Watch IOS are up to date.

O2 Guru are suggestion it is not a network fault but have esculated to an higher level, ticket raised friday with a waitung time of 5 days.

It would be great to have a solution for the above and that all first line Guru's  know how to resolve this.

[MI5]

It's very common and I'm not even sure O2 know how to fix it.....

[JanConijn · Accepted solution]

The solution for this problem is the right monthly plan. I was advised my the web sales team that is could use a 5G monthly plan in combination with Apple Watch Plan. This was not correct at this moment in time only a 4G monthly plan works.

The Guru from O2 Westfield Stratford should be appointed to employee of the month.

Please retrain your Guru’s

[rg11]

woah, is that the actual issue? I’ve been trying to get this fixed for almost a week now.

[rg11]

@JanConijn So do you have this solved now? Did you just have to change plan, or did it need a new non-5g sim?

[JanConijn]

I had to change my 5G 20GB +10GB for a 4GB plan, same cost £20 a month. It was only the change on the system with the same Sim. All done in 20 min, I have been told by O2 when Apple has got a 5G phone I can change free of charge to the 5G version.

[rg11]

Thanks Jan!