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Apple Watch and iPhone using different numbers / wont work if phone is off

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Apple_lost_1975
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‎25-03-2022 20:16 - edited ‎25-03-2022 20:18

‎25-03-2022 20:16 - edited ‎25-03-2022 20:18

Hi, I have a very strange issue. my daughters iPhone and apple watch se (brand new 22MY) are additional contracts on my account. However it appears her iPhone and watch are using different numbers. Also the watch will not accept calls / texts if the phone is off - but it says its connected to O2 Data.

 

They are both pay monthly and I cant see any reason why this would be the case - is there a quick fix or is it an error with O2? We have tried deleting the phone / removing the data and reinstalling etc but it still doesn't work

 

 

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MI5
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on ‎25-03-2022 20:40

on ‎25-03-2022 20:40

@Apple_lost_1975 

They all have to have different numbers as you can't have two devices with the same number, but it sounds like the data plan isn't activated properly so If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎25-03-2022 20:40

on ‎25-03-2022 20:40

@Apple_lost_1975 

They all have to have different numbers as you can't have two devices with the same number, but it sounds like the data plan isn't activated properly so If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DavidAllan
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on ‎27-03-2022 09:17

on ‎27-03-2022 09:17

I’m having the same issue but only with SMS. I just assumed it used iMessage to send the SMS via the paired iPhone 

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MI5
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on ‎27-03-2022 11:12

on ‎27-03-2022 11:12

@DavidAllan 

You won't receive sms unless the phone is in range as O2 don't yet support sms delivery in the way the watch works.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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