Any time, any network minutes UNLIMITED

Anonymous · ‎11-09-2017

I have been charged for minutes??? contract is any time, any network minutes,unlimited. This is my daughters phone and I was informed that she could not go over her allowance??? Why would I be charged for her calling a friend's mobile. If she has used up her data allowance, would this affect the minutes?

MI5 · ‎11-09-2017

All standard U.K. Mobile numbers should be included regardless of data allowance.

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jonsie · ‎11-09-2017

Data will have no effect on minutes. It may be that she has called numbers not covered by her allowance or international numbers. Check here for chargeable numbers

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

You can check the numbers charged for in My O2.

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Cleoriff · ‎11-09-2017

As this is your daughters phone she may well have sent pictures or MMS (including emoji's)...She would be charged for those

https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

A breakdown of costs will show in My O2....http://www.o2.co.uk/myo2

Veritas Numquam Perit

jonsie · ‎11-09-2017

I would think that's the most likely explanation @Cleoriff and at around 40p per message it will prove expensive.

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MI5 · ‎11-09-2017

Check her MyO2 for a breakdown of additional charges http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎12-09-2017

Hey @Anonymous did you get a chance to check your My O2 and find out what the charges were for?

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