tracking my order

[StephenBlack]

I pre-ordered the new s22 ultra and it's now release day but my tracking still shows waiting to be dispatched. I could walk into the store and pick one up right now, why is the tracking not showing out for delivery yet. Shouldn't pre-orders have first right to recieve their first?. Can someone help and tell me why the order shows *still waiting for launch day*?. Thanks.

[madasaf1sh · Accepted solution]

@StephenBlack 

The store stock is different to Online inventory, and the store's might have them for preorder. 

Also it could be Samsung have not sent enough, as they can't keep up with demand, and the chip shortage

You can mess the sales team on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255