stored numbers - callers are all unknown

[wilberforce]

My wife's mobile does not show who is calling here, even though she has numerous numbers/contacts stored.

Any ideas?

[Enlli · Accepted solution]

There seems to be an issue with some people.

Have a look at the answer in this thread.

https://community.o2.co.uk/t5/Tech-Support/CLI-Not-Working-On-Replacement-SIM-Card/m-p/1656816#M3991...

Your wife will need to request this CLI bolt on

[wilberforce]

Thanks for the first response. I'll contact O2 to get them to sort it, sadly, I'm not Bournemouth like to bod in the link you  posted.

[Oxonian]

@wilberforce 

A full list of O2 retail stores is here :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

Bournemouth was only mentioned in the thread to which @Enlli made reference as the original poster mentioned that he was in that settlement. 

[wilberforce]

I'm North of the Wall, there's a shop in the Toon. 

[Oxonian]

---

@wilberforce wrote:

I'm North of the Wall, there's a shop in the Toon. 

---

@wilberforce 

There are several O2 retail stores in your vicinity so good luck. 👍

[wilberforce]

I haven't been into the local O2 shop, but what I did was to swap sims between our phones, and hoped my phone would get an unknown call, but no.  We are still seeing unknown on my wife's phone even with my sim in it.

Could it be the phone?

[wilberforce]

Sorted!!

I enabled airplane mode, then disabled it, the disabled the sim, then reenabled it and now she can see who is calling her.

Apparently the phone switched itself to airplane mode and we switched it back and that is when it started, but why did it randomly switch to airplane mode?  No idea!

[MI5]

Does she have a Samsung phone @wilberforce ?

[wilberforce]

It's a Motorola Edge 30 Neo.