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picture messages

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Anonymous
Not applicable

on ‎20-08-2015 16:01

on ‎20-08-2015 16:01

Why can't I send picture messages or send texts over 1kb ?
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MI5
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on ‎20-08-2015 16:04

on ‎20-08-2015 16:04

Firstly check you have the correct settings as shown here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...
If you are PAYG you will need credit as they are an additional cost to included text messages.
Finally, if neither of the above fix it, call CS to have your account checked to make sure MMS are active.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152186 Posts
  • 651 Topics
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Registered:

on ‎20-08-2015 16:04

on ‎20-08-2015 16:04

Firstly check you have the correct settings as shown here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...
If you are PAYG you will need credit as they are an additional cost to included text messages.
Finally, if neither of the above fix it, call CS to have your account checked to make sure MMS are active.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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In response to MI5
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on ‎20-08-2015 16:48

on ‎20-08-2015 16:48

You could try texting ACTIVE to 2020 but I think that's included in the link. I'm sure you know but at 40p per mms there are far better options out there for sending pictures free.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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