Get Help with Android Devices

Welcome to the Android board!

Hi everyone, Welcome to the Android board! If you have an Android device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a pu...

Resolved! Galaxy Tab A7

Hi, I bought a Galaxy Tab A7 for my little sister with 100GB of data. When I've tried to turn the data on, it doesn't work. It's like it doesn't register the sim. I've tried the 'swap my sim' function on the O2 app several times but it doesn't send m...

Samsung A51 failing to receive calls

Is this a known issue with this phone? We have missed some important calls recently.Coverage checker says good in this area.No known problem with my Motorola G7, though both phones only show 1 bar out of 4 (sometimes 2 on the Motorola).

Resolved! Moisture detected can't charge my phone but not been in contact with water help

Moisture detection won't charge but not been on contact with water the charging port is clean and dry

Resolved! IMEI number

I have recently upgraded my phone...how do I find my IMEI number for my old phone.... I do not have the old phone yo hand bit assume it must be on my contract somewhere..

Resolved! Changing payment bill

Hi, just wondering is there a way through an online chat that i can change the payment date of my o2 bills? Just started a new job and would like to move my bill date closer to all my other bills?

Resolved! Cancel Prime Video

I want to cancel Prime Video before the free period ends. I have been told to do this in My O2 but I can't see how to do it.

Resolved! Thank you for activating Visual Voicemail

I'm getting the thank you for activating Visual Voicemail several times a day and it's getting annoyin. Never happened on my old phone (Sony Xperia 1), just since I've upgrade to the Sony Xperia 1 iii. I've found out how to disable in the phone app s...

Resolved! broken battery

Hi for some time the battery in the samsung galaxy s10 is damaged and now you can not even turn on the phone

Can't make or receive calls on new S21

Got a new Samsung S21 today, upgrade from A40. O2 shop said to swap SIM card over. Cannot make or receive calls, checked with Samsung support, they checked everything and said I need a replacement SIM. O2 chat support is too busy, and obviously I can...

Can't text or phone one known to be valid number

Recently changed my phone to Alcatel 1B, continuing on same sim only contract as previously. Had no problems until today when trying to contact one number which is known to be valid. Tried sms and the text would not send - instead a pop up says "inco...

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