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Forum Posts

Welcome to the Android board!

Hi everyone, Welcome to the Android board! If you have an Android device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a pu...

Martin-O2 by Former Staff
  • 47177 Views
  • 2 replies
  • 2 kudos

forget unlock pattern

ive forgotten my screen unlock pattern and usually have to try 5 times then wait 30 seconds then enter a 4 digit code which lets me in. i only have to do this if my phone has been turned off completely. after a software update last night it is requir...

Anonymous by Not applicable
  • 1939 Views
  • 2 replies
  • 0 kudos

Resolved! pac code

I requested to keep my old phone number, phoned with my pac code,i received a verifcation code,what am i supposed to do with that,i have removed old sim,started using new sim,i presume within 24 hrs it will be all done,or am i supposed to keep old si...

Anonymous by Not applicable
  • 3122 Views
  • 4 replies
  • 0 kudos

Waitrose will not connect through

Recently Waitrose changed the O2 welcome page (all ads) since I cannot connect. It gets as far as the advert page and says welcome (my name) so it's all working. But there is no internet. ? At the top says open your browser to complete, and it just c...

Anonymous by Not applicable
  • 3393 Views
  • 7 replies
  • 1 kudos

Resolved! sim swap

Hi anyone else out there having a long wait for a sim swap. Thank you

Anonymous by Not applicable
  • 2297 Views
  • 4 replies
  • 0 kudos

Resolved! Galaxy S8+ screen scratches

Just noticed that I have deep-ish scratch just off the middle of the screen. Not sure when or how it was caused.I do have insurance the premier insurance through o2 so was wondering if it was worthwhile using the insurance to get this sorted.Had to h...

Anonymous by Not applicable
  • 3306 Views
  • 8 replies
  • 0 kudos

Resolved! Payment

Hi, how do I add a new credit card to my account. I can't find "my o2 wallet". Which it says to go to ?

Anonymous by Not applicable
  • 3386 Views
  • 8 replies
  • 0 kudos

Resolved! Warranty on s7 edge.

Hello, 2months ago I bought samsung s7 edge, few days ago when i got update for google play app, my phone got reset, and it's stuck at samsung logo screen until battery is dead. I was reading many posts telling that it's a bootloop problem, if I flas...

Anonymous by Not applicable
  • 4049 Views
  • 18 replies
  • 0 kudos

Resolved! Samsung J5 2016 phone not sending emails from my default account?

The new 'phone I have, a Samsung Galaxy J5 2016, is failing to send emails from my default account, which is with PlusNet. I can send emails from a gmail and an icloud account and they can be received on my plusnet default account. I have checked and...

Anonymous by Not applicable
  • 6472 Views
  • 27 replies
  • 0 kudos

Resolved! Galaxy Note 5 N920A

Can anyone confirm that an (Ex ATT) N920A version of the Galaxy Note 5 phone supports 3G on the 900Mhz band. If so is there a setting to enable it, or is there something about the O2 LTE network that might prevent it being used. The specs* suggest it...

Anonymous by Not applicable
  • 3110 Views
  • 4 replies
  • 0 kudos

Resolved! Galaxy S8 roaming problem with voice calls

I have a Samsung GS8 and have just returned from Austria. I am on pay monthly with O2 Travel enabled. On arriving, the phone did not connect to a local network without turning it off/on. Network is set for Automatic selection. After it connected I wa...

Anonymous by Not applicable
  • 4070 Views
  • 6 replies
  • 0 kudos