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Welcome to the Android board!

Hi everyone, Welcome to the Android board! If you have an Android device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a pu...

Martin-O2 by Former Staff
  • 47100 Views
  • 2 replies
  • 2 kudos

Resolved! Unlock Samsung Galaxy S6

Someone please help. Had my Samsung Galaxy S6 for 2 years now on contract and want to give it to my daughter to use on a Sky mobile sim. I’ve contacted O2 may times now speaking to them on the phone and to Guru’s on chat to have the phone unlocked, e...

Anonymous by Not applicable
  • 3612 Views
  • 9 replies
  • 0 kudos

Xperia l1 paper n SIM tray

So I got the child the l1 for Christmas from O2 shop opens it to put SIM card in to find two bits of paper in the trays. I've pulled them out and now the SIM tray won't come out. Reading I now know the paper contains the phone details but how do I un...

Anonymous by Not applicable
  • 9572 Views
  • 16 replies
  • 0 kudos

Resolved! Sony Xperia X Compact

My husband bought me the above phone - sim free, unlocked - for Christmas. I have just tried to fir the nano sim without success. Any suggestions?

gloglo by Level 1: Joiner
  • 1871 Views
  • 3 replies
  • 0 kudos

Resolved! Network unlock code doesn't work

Hi, I recently got an upgrade and I gave my old phone to my mum (xperia z).She is on Vodafone, so I requested a network unlock code, which didn't work. I requested another, thinking there may have been an error, and the second didn't work either. Bot...

Anonymous by Not applicable
  • 13337 Views
  • 17 replies
  • 0 kudos

Wifi calling availability problems

Hi all, I am Trying to get wifi calling setup on my samsung galaxy S7, as it would be very handy when I am away at work as I dont get a phone signal. I have followed guides on the O2 website to check compatability, updated to the latest software and ...

Resolved! use wrong unlatching code

hi, I mistakenly used the Pac when trying to unlatch my phone from o2, and it is now locked. it works on original o2 sim but says it's locked when using new provider sim. o2 say to contact samsung and samsung say contact o2. How can I unblock it

Anonymous by Not applicable
  • 5319 Views
  • 31 replies
  • 0 kudos

Resolved! Razer phone

HI, just wanted to know if the Razer phone will be available on o2 on monthly contract.

basituk by Level 1: Joiner
  • 9318 Views
  • 4 replies
  • 0 kudos

Resolved! Authentication error occurred

My Samsung Galaxy 5 connects to the router initially, but after a short period, it disconnects with the message "authentication error occurred." I have re-booted the router and the phone but it still keeps happening. All the other devices in the hous...

Anonymous by Not applicable
  • 6757 Views
  • 8 replies
  • 0 kudos

Resolved! Xperia XZ and Android 7.1.1 in the UK

Hi - I've noticed via XperiFirm (yes, and checking with PC Companion) that in the UK, Vodafone, Virgin and EE have already upgraded XZ phones to android 7.1.1. Is there a specific reason O2 are lagging behind? Three haven't done it yet, but I don't e...

GUK by Level 3: Thinker
  • 9298 Views
  • 43 replies
  • 0 kudos