Solved: Sony Experian phone set up- notification issue

Jenny105 · ‎08-12-2020

Hubby has his first smartphone but cannot get a sound notification nor vibration for messages. Calls are fine . Any suggestions as to what might be wrong.

NB i thought i posted this query yesterday but its not to be seen

MI5 · ‎08-12-2020

@Jenny105

Page 55 covers sounds and notifications.

https://www.sony.com/electronics/support/res/manuals/V181/V1810248M.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

gmarkj · ‎08-12-2020

You will need to check notification settings for messages and the app itself @Jenny105.
Which phone does he have?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Jenny105 · ‎08-12-2020

Hi name as in title sorry not to make that clear

Sony Experian

if you can spell out where to look for the settinngs , the app etc.that would be fine

I have a different more simple facia so I cant help C. We are both older persons.

MI5 · ‎08-12-2020

@Jenny105

Page 55 covers sounds and notifications.

https://www.sony.com/electronics/support/res/manuals/V181/V1810248M.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jenny105 · ‎09-12-2020

@MI5 wrote:
@Jenny105
Page 55 covers sounds and notifications.
https://www.sony.com/electronics/support/res/manuals/V181/V1810248M.pdf

Thank you M15. We'll check this out .

Best wishes for Christmas, hoping its not too abnormal. And also hoping its a Happier New Year.

MI5 · ‎09-12-2020

You too @Jenny105

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jenny105 · ‎09-12-2020

I must send the emoticon to my grandson !!! Its cute.

@MI5 wrote:
You too @Jenny105

PS Does the Guide apply ( in part ) to the tablet. I'm starting to use it so assistance with some of the set up is welcome .

MI5 · ‎09-12-2020

@Jenny105

Yes, it pretty much covers the way all Sony devices work these days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jenny105 · ‎09-12-2020

Bye for now . Take care everywhere

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