Sim unlock code

Shaza42 · ‎19-09-2019

Hi, I am trying to unlock an old Samsung s6 so I can use another sim in it, I called o2 so that they could send me an unlock code, however, I have entered the code and it just says code unsuccessful. Does anyone know how I get past this?? Thanks

Cleoriff · ‎19-09-2019

@Shaza42

Have you tried it with another sim? It may not be locked. However here's the guide for unlocking

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Veritas Numquam Perit

MI5 · ‎19-09-2019

@Shaza42

There were a lot of problems with unlocking the S6 back in the day.

I'll tag @EmilieT to take a look for you and I'd advise you not to enter any more codes until you hear from her.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Shaza42 · ‎19-09-2019

@Cleoriff
I am trying to use an EE sim in it and it says sim network not available and it’s telling me to enter a sim unlock code

MI5 · ‎19-09-2019

@Shaza42 Does the EE sim work OK in another phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Shaza42 · ‎19-09-2019

Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

RyanK1992 · ‎19-09-2019

@Shaza42I've just also switched over to Android for the first time in many many years! It's a big change from the iPhone for sure

iPhone 11 PRODUCT RED
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MI5 · ‎19-09-2019

@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol

OK, hang on for @EmilieT to contact you tomorrow then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-09-2019

@MI5 wrote:
@Shaza42 wrote:
Yes I’m using it right now In an iPhone, just want to go back to android cause I hate iPhones lol
OK, hang on for @EmilieT to contact you tomorrow then.

Just how many times have you tried the previous code @Shaza42 ?

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EmilieT · ‎20-09-2019

Good morning @Shaza42, and welcome to the community

I'm really sorry to hear you're having some issues unlocking your device - I'll send you a Private Message now to get a few more details, and we'll get someone on our end to look into what's going on for you

Thanks for the mention @MI5, and the advice everyone else!

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