SAMSUNG S8 +

Anonymous · ‎16-12-2017

My samsung s8 plus has suddenly started to flash up " check your network connection " at the bottom of the screen about every 30 seconds . How can I stop this please?

Cleoriff · ‎16-12-2017

Hi @Anonymous This could either be a sim card issue, phone failure or a problem with the network....Have a look at this trouble shooting guide

https://www.o2.co.uk/help/network-coverage-and-international/self-help-guide-for-network-problems

To check that it’s not your sim or phone:

turn your phone off and on again to refresh your network connection
toggle your flight mode on and off
go to your phone settings and choose the O2 network manually
try using your phone in a different area
try your sim in a different O2 phone
try a different O2 sim in your phone

Also check your network status here http://status.o2.co.uk/

Veritas Numquam Perit

MI5 · ‎16-12-2017

Is this when using a specific app or just on the home screen?
Check if it stops if you close all running apps too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-12-2017

Hello @Anonymous are you still having issues with this error message?

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