S6 edge Unlocking Nightmare!!!!!

[Anonymous]

Can anybody help, I recently upgraded from the S6 edge to the S8 plus I asked for the s6 edge to be unlocked and was passing it on to my Mum, I got the unlock code from O2 when putting the Virgin SIM into the S6 edge this message appeared " SIM network Pin blocked enter SIM network Puk " I contacted O2 on live chat and was advised to take the phone into any store and they would unlock it for me. I went yesterday and was the lovely man there tried to help however he had no joy he requested a new unlock code and advised me that it should work if not to return today and he would sort it. I received the new code and tried again the sand message appeared, I went back to the O2 shop as advised and the man I saw the day before had gone away on Holiday 😞 another O2 assistant tried his best to help he really did however he didn't know what to do. I've spoke to a O2 guru on live chat whilst in the O2 store and he also did not know what to do.......He said he would raise a complaint and somebody will be in touch in the next 10 days!!!!! . I would be really very grateful if anybody could advise me of what to do My Mum is now without a phone . I'd really appreciate any help.

[Cleoriff]

Not sure whats happened @Anonymous but PUK means Personal Inblocking Key..so it looks a if you may have blocked the handset and you need to follow this guide to unblock http://www.o2.co.uk/apps/getPUK/welcome This is the process for unlocking an O2 phone....

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

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[MI5 · Accepted solution]

It's asking for the PUK of the virgin sim.so you need to contact virgin customer service.

[MI5]

[jonsie]

Yes it's definitely the virgin sim blocked. It should be an 8 digit pin and only virgin customer service can help unless it's available via their website.