on 09-03-2022 07:02
Is anyone else having trouble with their s22 Ultra delivery?
Ordered and was given a 3 week time frame upon confirmation. This then changed to out of stock and ‘over 4 weeks’ after I had placed my order.
I then noticed the 512GB device was showing on their website as in stock and available for next day delivery (one of the few ones now showing as over 4 weeks) so decided to place another order for this device and pay the extra, with the intention of cancelling my order they can’t seem to fulfil within 3 weeks. Now I have received an email stating it is out of stock and they can’t give me an estimate date of delivery… but their website is still showing this device as next day delivery in stock? Bit misleading? If they now know it’s out of stock and are sending out of stock emails to customers could they not update the website to reflect this?
im concerned that both incentives to sign up (claiming free ear buds and the extra £250 trade in on your device) will be over by the time I receive a device from o2 (I will cancel and return the device if this is the case) but just wondering if anyone else is having this issue of them saying something is in stock on their website or giving a 3 week time frame when ordering and then this changes once the order is placed? and knows when they’re actually expecting to have stock?
thank you
Solved! Go to Solution.
on 09-03-2022 07:56
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 09-03-2022 07:15
Hi @Hubble2020
Welcome to the o2 Community
O2 do not keep live stock
We wouldn't know what the expected times to get stock would be
And
Yes it is a regular occurrence regarding supply due to a number of problems world wide supply
Yes, of course you may cancel your order under o2 T & Cs
Good luck and hope you get the phone and all extras soon
on 09-03-2022 07:56
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks