Roaming doesn't work

lauraverigusche · ‎20-12-2019

I travelled to Romania and my roaming works for the first day then stops suddenly. I can't make calls or receive any. Help please.

Bambino · ‎20-12-2019

@lauraverigusche Please take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/International-Roaming-and-Whats-it-all-about/ba-p/309678

If you've never used roaming before, you may have to speak to customer service to have it activated on your phone: https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

If you cannot call using any of the numbers provided in the link, you can call for free on any phone on +44800 032 1402.

I DO NOT WORK FOR O2

MI5 · ‎20-12-2019

@lauraverigusche

Strange that it works for a day then just stops. Can you try a manual network search to see if you can select a different network to the one automatically selected.

You could also try rebooting your phone as sometimes that fixes lots of issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎27-12-2019

Do you have an update on your roaming issue @lauraverigusche?

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