Solved: Pixel 7 Pro screen burn after only 8 months!

DanniMac · ‎05-07-2023

I've had a contact with O2 for only 8 months and the Pixel 7 Pro already has some minor screen burn at the bottom of the screen. I'm not able to upgrade until Oct 2024! Has anyone else had problems with screen burn and anyone "in the know" able to tell me if I can get a replacement screen or phone at this early stage in my contract? So disappointing!

madasaf1sh · ‎05-07-2023

@DanniMac

It is a know issue with the first Pixel 7 Pros, and best speaking to Google

https://support.google.com/pixelphone/?hl=en-GB#topic=7078250

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎05-07-2023

@DanniMac

O2 will just fob you off.

Your best bet is to speak to Google directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎05-07-2023

@DanniMac

It is a know issue with the first Pixel 7 Pros, and best speaking to Google

https://support.google.com/pixelphone/?hl=en-GB#topic=7078250

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

DanniMac · ‎05-07-2023

Thanks for the reply I've logged a repair with Google as they've told me this is covered under warranty 🤞🏻

DanniMac · ‎05-07-2023

What a pain! I have now logged a repair with Google - someone on their live chat told me it's covered under warranty 🤞🏻

MI5 · ‎05-07-2023

You're welcome @DanniMac

Best of luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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