Solved: Need o2 Firmware for S10 - Android 12

Scope · ‎29-01-2022

So I've just moved to o2, mainly to get Wifi Calling... Only to find my phone S10 does not have the correct firmware.. Great.. Can somebody point me to the latest Android 12 firmware for my S10?

MI5 · ‎29-01-2022

@Scope

You need to ask O2 to enable it on your account first.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-01-2022

@Scope

The S10 doesn't need O2 firmware. It will run wifi calling on generic Samsung firmware.

If you want to flash it you'll find the files and instructions on Sammobile or on XDA forums.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Scope · ‎29-01-2022

How come I dont see the option on my phone?

Btw, when I go to the my o2 page to enable it, all I get is:

No option to enable/disable it?? Should I have that option?

MI5 · ‎29-01-2022

@Scope

You need to ask O2 to enable it on your account first.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Scope · ‎30-01-2022

Thanks for your help @MI5 - I rang this morning and it was enabled a few hours later.

MI5 · ‎30-01-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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