Solved: My phone screen has gone black with no reason

El17 · ‎23-06-2021

I was on my phone when the screen went black Samsung A12 it now won't come back on but is making noise and vibrating

MI5 · ‎23-06-2021

Hold power and volume down together until phone reboots.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎23-06-2021

@El17

Hold power and volume down together until phone reboots.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

El17 · ‎23-06-2021

Thanks will try

El17 · ‎23-06-2021

Thank you so much that seems to have worked!

MI5 · ‎23-06-2021

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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My phone screen has gone black with no reason

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