Solved: Mobile data not working

Anonymous · ‎18-05-2016

I have a Samsung s5 mini on pay monthly contract. Recently my mobile data has stopped working properly. Sometimes when I turn data off then back on it will work again for a while but then won't again. I have recently been abroad on holiday and turned my data off I don't know if this will have anything to do with it.

MI5 · ‎18-05-2016

First thing to check is if there are any issues in your area http://status.o2.co.uk/
Also check your MyO2 to see if you have data left this month http://www.o2.co.uk/myo2

If all good with the above, text the word "active" to 2020 and save the settings you get sent back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-05-2016

First thing to check is if there are any issues in your area http://status.o2.co.uk/
Also check your MyO2 to see if you have data left this month http://www.o2.co.uk/myo2

If all good with the above, text the word "active" to 2020 and save the settings you get sent back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-05-2016

Checked coverage in the area and it said it may be bad so I presume that's the problem, I still checked data and sent active but no change. Hopefully will sort itself out soon thanks for the reply.

MI5 · ‎18-05-2016

Keep your eye on the status page and you can register on there for updates if you wish.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-05-2016

Welcome to the forums @Anonymous! Please come back and let us know when your data is working as it should again.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

ChezD · ‎07-06-2020

Same happened to me since yesterday. Did o2 just stopped providing data again?

O2

Mobile data not working

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)