Cannot Unlock My Phone

[qreilly00]

Hi.

I am having trouble unlocking my Sony Xperia E5 from the o2 network. I transferred my o2 number to Giff Gaff and have stopped using that service causing my number to be deactivated. I no longer have the sim cards or account details for both services and do not know what to do next.

Any help would be appreciated. Thanks,

Quinn.

[MI5]

@qreilly00 

A giffgaff SIM will work without unlocking, but how to, all methods here Guide: Unlocking an O2 phone to use a different SIM card 

[qreilly00]

Hi. Thanks for the reply. Unfortunately I am not trying to use Giff Gaff and only have a BT sim card.

[MI5]

@qreilly00 

Try your original account details in the form linked to above.

If that doesn't work, you'll need a PAYG sim or a friend on O2 currently to use the phone with their SIM for a few days.

[qreilly00]

I tried to reset my login details but the link simply sent me to a page that said they will not recover my account.

[MI5]

@qreilly00 

Try the manual form https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form 

or call O2 Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005

[qreilly00]

Thanks. I don't suppose you know if there have been problems with this number and people getting disconnected randomly? I have had this problem.

[MI5 · Accepted solution]

Not a general issue @qreilly00 

Keep trying would be my advice.