Call receiving problems

[djlukew]

When I'm at home I have no signal, but when people call me they say it's normal ringing. However my phone doesn't ring as I don't have signal.

Any ideas?

[Cleoriff]

Hi @djlukew have you checked your network status http://status.o2.co.uk/ ?

Edited to add this help guide  https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e...

[MI5 · Accepted solution]

Change your call forwarding options to go immediately to answer phone when you've got no signal.

[MI5]

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@Cleoriff wrote:

Hi @djlukew have you checked your network status http://status.o2.co.uk/ ?

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I would imagine it'll say he has no signal

[Bambino]

@djlukew If you are Pay Monthly, have you tried the TuGo app? http://www.o2.co.uk/apps/tu-go

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

Hi @djlukew have you checked your network status http://status.o2.co.uk/ ?

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I would imagine it'll say he has no signal

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Which is why I added the help thread link...

[djlukew]

Ha the no signal thing isn't new. Im just sick of getting earache for not answering my phone because the caller thinks it's ringing but it isn't.

Coincidentally I used to get signal at home, the tracker says I get signal.

O2 did some mast work last year and I get no signal now. I do use tugo also when needed.

[MI5]

My mistake.
I thought the question was why callers hear the tone that implies the phone is ringing.

[djlukew]

Well it is. Callers hear the normal ringing. But I haven't had tugo active for a while.

I've just tested it. My phone has no signal, but when I ring it from another phone, it sounds like it's ringing when in fact it isn't.

I'll have a look at the call forwarding when I have signal on my way to work.

[MI5]

Check if your voicemail is enabled in Tu and turn it off in there if it is too.