£5 bill

[Mr_Neilson]

Hello, I have a query,  I've gone into the billing section of my 02 and saw a bill of £5 which I promptly paid but I have no idea what it was for as my normal bill is for air time and device and that is received on or around the 4th of each month. I've tried to look withing the various menus for what this £5 was from but had no luck, any advice would be greatly appreciated. 

Thank you.

J

[MI5]

@Mr_Neilson 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks