Transferred to O2 earlier this week. It has been a nightmare.
I successfully ported my old number and starting registering my account to the My O2 app. After the 48hr wait for my account to be configured, I still had no access to the app. This was an issue as I couldn't check/change my rolling plan tariff, or see my current usage. I scoured the the forums and various help sites for the appropriate customer service line. After a half a day, I was able to call O2 and ask for help with the issue. The call consisted of hours waiting on hold, being berated with marketing for another sim plan which I repeatedly expressed no interest in, and eventually ended abruptly with no resolution. I can't even move back to my old provider as the porting process needs 30 days hang time before I can change provider.
So I'm stuck with a sim in my phone which I cannot use to its full potential, and a no access to my rolling plan tariff details or most importantly, the My O2 app.
Any help will be greatly appreciated.
