pay monthly

[Anonymous]

why when i have an o2 contract i cant add another contract on to it as it keeps geting declined

[jonsie · Accepted solution]

Only customer service can answer this for you as we are all customers like yourself.

It could be with regards to a further credit check or as to how long you have had your current contract but really we would only be able to speculate on here.

Best option would be to call 202 for clarification.

[MI5]

You have to pass a credit check for each new contract.
Maybe something has changed on your credit file since you took the last contract or maybe too many applications too close together?
Lot's of possible reasons but only O2 can tell you why, but they don't usually give you that info.

[Anonymous]

If a person has been late with bill payments to O2 or something has come up on your credit file this could affect it.

If you contact one of the credit file reference agencies such as Experian they will provide a report for you.