Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! server/network issues

have been having issues with my phone since contacting an O2 guru about contract renewal/deals. new customers can get better deals than 3 year customers and i said i would not be renewing my contract when it expires. i have been unable to use all the...

Resolved! New phone number but not showing on my02

I was having nuisance calls and voicemails on my phone so changed my number. But upon looking on my02 app it was still showing old number. So went into my account to change number on 02 website and said it send a verification code to my number which ...

Resolved! customer service

Does anyone know customer services phone number please

Resolved! Sim Swap

My current sim is Pay as you Go. Got my new Pay monthly phone and went onto the website and used the 'Keep My Number' option to transfer to the new Sim. It's been over 24 hours now and current Sim on my Pay as you go phone (old phone), is still funct...

Resolved! on line bill breakdown

Can I get a breakdown of all mobile numbers I have contacted during the month

Resolved! change of tariff

I recently signed up to O2 after being a loyal t-mobile user.my current taffif is £37 a month which includes unlimited texts, unlimited calls and 1gb of data.I hardly text and I hardly ever call but I do tend to run out of data towards the end of the...

Resolved! Complaints

I have had a complaint which I took up with local O2 shop they could not help so I e-mailed the complaints dept (3 times) NO RESPONSE. I then sent a letter to the CEO O2 and guess what no reply. Does anyone out there know how to get a response from O...

Resolved! Network problems?

Been sending txts all day, recipient hasn't recieved any of them, same with ones they've sent me, I've recieved none.. When they call me they get "it has not been possible to connect your call, please try again later".. I however, can phone them perf...

Resolved! I have been overcharged for calls i have not made.

I have received a bill for 130 pounds. My phone was lost last month, however there was a lock on it so no calls could have been made. Last month O2 took 100 pounds out of my bank account for a bill and i was left with 15 pounds to last me. I've looke...

Resolved! Calls dropping consistantly with full signal!

I have 100% 2G signal (3G switched off on iphone5 as there is none here). Why are voice calls so bad that nobody can here me, calls keep dropping and it sounds to the person on the other end of the line like I'm under water. Not just an issue with th...

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