Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Vat on price shown

HiI am looking to change to a pay monthly sim and keen to know if the price shown is what I will pay or is vat added?TYIA

Resolved! Txt and calls to UK number in Germany

Hi, My sister is in Germany and I was wondering if i'm covered under the EU roaming as it's UK number to UK number or what are the charges for me to call or txt her number while she's in Germany. She is with a different UK provider.

Resolved! Tablet roaming

Hi folks,Due to O2's new terms and conditions I am now unable to roam on my Samsung tablet, what's your views on this, is this a breach of contract? It's ok if you can use a phone and roam at no extra cost but tablets are excluded! Any suggestions fo...

Resolved! annoying texts

Can anyone tell me how to stop O2 sending me texts. All I want is to be left in peace to use my phone. I will buy a new one when I want and really findtheir matrketing texts annoying. The one today asked me to actually telephone them to cancel and wh...

Resolved! Sim activation

Hi! I have a new O2 sim but need to do a first top up to activate. I am living out of uk and when I try to recharge sim with credit card they ask me billing address and house name... How can I do?Thanks

Resolved! Roaming

I am going to domican republic soon and what to use my phone as I would here in .uk

Contract details

Hi. I can't find when my contract started on My02? Anyone advise please.

Resolved! 4G page - https://www.o2.co.uk/4g/setup/error/500

Keep getting the same error when I try the 4G setup assistant on your website. Enter SMS code, chose phone, get error. (tried different browsers and machines multiple times over the last two days). I have an existing contract, received an updated SIM...

Resolved! Help needed O2 pay monthly.

So on the date of 18 of June I went to a O2 stores to get a SIM deal only and I got 6gb for 15£ all good then two days later on the date of 20 I seen a new offer for 18£ for 12GB of data so I went into the shop and upgraded to the new plan.All good m...

Resolved! Help with my bill! this month our bill has gone up

We use our phones very rarely and this month our bill has gone up from £19 to £29. We have hardly used our quotas and it would make sense to convert to pay and go. Please advise how we go about doing that. Thank you

O2

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