Why is BB Text & Web tariff or bolt on no longer available?

[Anonymous]

My partner recently changed his tariff from BB text & web to the big bundle because of a change of phone. But since then, his phone broke and had switch back to using a blackberry only to find out after topping up that he couldn't change his tariff back or add a bolt on for his BB services.

[Anonymous]

The newer blackberries don't need that bolt on I believe.

Which do you have ?

You could speak to Cs on 4445

[Anonymous]

He's using a BB Torch 9860.

[Anonymous]

@Anonymous is our resident blackberry man in the know.

I know the older models needed it and the newer ones didn't.

I've tagged him into this post to await his answer to you.

[Anonymous]

A thread about what the bolt on gives http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/Blackberry-Bolt-On/m-p/633372/highlight/...

[MI5]

The BB bolt on is available on any tariff for £5 a month.
Click on Data in this link
https://www.o2.co.uk/shop/tariffs/bolt-ons

[Anonymous]

And you do need it on that model

[Anonymous]

Yes, the option is there in the information. But to actually add the bolt on, there is nothing for it.

[jonsie · Accepted solution]

Best option would be to call customer service then and ask them to add it manually.

[Anonymous]

When you go into my O2 it should be there under data options as long as you've told it at the top that you are using a blackberry if you can't find it customer services will do it for you

I suspect at the top of the my O2 page where it says which phone are you using it's not set to blackberry