O2 complete incompetent.

[Anonymous]

O2 are becoming a waste of time, twice I have been charged for alleged picture messages to 0000000000001234 when I haven't sent any.
All I get from customer services is that for privacy reasons they cannot disclose the number.
I am now told that it's a "Fault" with my settings and to go into an O2 store. O2 stores are also useless unless you want an upgrade then they are more than happy to help, over wise they are not interested!!
As a result of O2's shire incompetence, I have now been inconvenienced & having to have my new iPhone 5C sent away to Apple as O2 told me over the phone to take it back to a store & what happened, they told me I was outside the 14 days for an exchange.
O2 now are having to send me a temporary SIM card for my 3GS until my 5C is returned within the next 21 days.

[Anonymous]

I don't know iphone but could it be that you inadvertently sent a text to an email address?

Just a thought

[perksie · Accepted solution]

Yes you have sent a message as an email or MMS which is where that number comes from.

The solution is here:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=guruCase,VARSET_COBJID=52283,P...

There is nothing wrong with the phone, it's a pity you didn't ask here first!

[Anonymous]

Given Perksie's confirmation above, if you send a text message to an email address then you will be charged as an mms message.

Suggest you only send texts to mobile numbers in future to avoid charges.

This would appear to be user error.

[perksie]

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@Anonymous wrote:
Given Perksie's confirmation above, if you send a text message to an email address then you will be charged as an mms message.

Suggest you only send texts to mobile numbers in future to avoid charges.

This would appear to be user error.

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You're too quick for me, see my link for the full solution!

[MI5]

They ALWAYS are user error but yet again it's O2's fault that they don't know how to use a phone that's too smart !!

[perksie]

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@MI5 wrote:
They ALWAYS are user error but yet again it's O2's fault that they don't know how to use a phone that's too smart !!

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Is that a bit like PEBCAC?

There I've corrected the thread heading too!

[MI5]

Yep, and FUBAR

[perksie]

If people aren't sure wouldn't it make more sense to just ask politely instead of embarrassing yourself with false accusations?

[MI5]

But that's no fun :):(