No signal at home.

[Anonymous]

I have been with O2 for years, I have recently moved address and their live checker show the coverage as very good. I have no signal at home at all, or the surrounding area. I have spoken to O2 advisors who want me to pay around £200 to terminate my contract as it have just under 8months remaining. O2 are not being fair in this case, I'm paying for a service which O2 are currently unable to provide.

[adamtemp64]

Unfortunately we see this to often when people move and lots of things affect this .

But is the coverage checker showing 2g or 3g or 4 g coverage for your new postcode. Have you checked the live status page http://status.o2.co.uk ?

Are you pay monthly or business?

[Anonymous]

Hi Zg and welcome to the Community

To be fair to o2 it is not they who have moved. I used to be with Vodafone and when I moved there was no signal at my new address. They wouldnt let me cancel without paying up the contract as they said it wasn't their "fault" as such.

That said if the signal checker says good signal and you are getting none. ......I KEEP REPORTING THIS AS AN ISSUE O2. Perhaps @Toby could flag this.

The coverage checker really is NOT fit for purpose. Everywhere I go regularly that the coverage checker says good indoor and outdoor? I either get minimal, unusable or none.

[Anonymous]

Hi both, thank you for the replies. The coverage checker shows good coverage indoor and outdoor for 2g and 3G. I am 3G, I reported this issue to O2 yesterday when I spoke to them. I told them I wasn't getting any network, the guy told me their status checker should good coverage and that I was wrong. I know it's not o2s fault I moved home, but it's a lot to pay when I'm unable to use the phone. Especially when their saying I should have network. I am going to call the network team today and see if someone can look into the issue, but I need my phone as a lot of my work depends on it and cannot afford to pay that amount of money and take a new contract on elsewhere (if you catch my drift). 😞

[adamtemp64]

1 can you answer consumer or business tariff?

2 what handset are you using?

3 doi you have broadband?

[Anonymous]

1, consumer tariff
2, Samsung s3 handset
3, yes I have a broadband provider at home (sky)

[MI5]

Have you tried Tugo?
http://www.o2.co.uk/apps/tu-go

[adamtemp64]

You can usethe tugo app to route your calls and sms via your home broadband http://www.o2.co.uk/apps/tu-go

Also download this app and report the lack of signal http://www.o2.co.uk/apps/my-network