Solved: Re: Data Disappearance

TinyTink666158 · ‎10-03-2020

Has anyone else had their data just suddenly stop working and disappear from the my O2 app?? I spoke to O2 yesterday and they said it’s a temporary issue but it still hasn’t come back yet.......Help

MI5 · ‎10-03-2020

@TinyTink666158

Yes, I did.

I called customer service and they reset it but I had to wait for my next bill before MyO2 reset properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎10-03-2020

@TinyTink666158

Yes, I did.

I called customer service and they reset it but I had to wait for my next bill before MyO2 reset properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TinyTink666158 · ‎10-03-2020

Ok thank you that’s good to know I’m not the only one and that it did get sorted 🙂

Martin-O2 · ‎16-03-2020

@TinyTink666158 can you confirm if your data issue is sorted now or are you still having problems?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

TinyTink666158 · ‎16-03-2020

It’s all been sorted now, thank you

Martin-O2 · ‎16-03-2020

awesome thanks for letting us know @TinyTink666158!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Data Disappearance

Contact O2 when I have no SIM!

Enforcement notice

Credit to my account

Old legacy account - Dafault from 2019

Cancel Airtime plan only