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Continuing with my number

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Julie123
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on ‎13-03-2019 15:56

on ‎13-03-2019 15:56

I have recently purchased a new o2 pay monthly iPhone via uswitch as my current o2 contract is set to come to an end. I wondered how I would go about keeping my current number on my new phone and whether I would have to cancel my current contract even if it comes to its end date. Thanks
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MI5
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‎13-03-2019 16:32 - edited ‎13-03-2019 16:33

‎13-03-2019 16:32 - edited ‎13-03-2019 16:33

@Julie123 if you want to keep your number all you need to do is call customer service and ask them to migrate your number to the new account, however, this will immediately end the old contract and generate your final bill with any associated early cancellation fees if applicable.

Do not cancel your old contract first or you will lose your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎13-03-2019 16:32 - edited ‎13-03-2019 16:33

‎13-03-2019 16:32 - edited ‎13-03-2019 16:33

@Julie123 if you want to keep your number all you need to do is call customer service and ask them to migrate your number to the new account, however, this will immediately end the old contract and generate your final bill with any associated early cancellation fees if applicable.

Do not cancel your old contract first or you will lose your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Julie123
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on ‎13-03-2019 16:51

on ‎13-03-2019 16:51

Thank you!
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EmilieT
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on ‎14-03-2019 08:25

on ‎14-03-2019 08:25

Good morning @Julie123 , and welcome to the forum Wave It's great to see you got the information you needed, and if you need any further help with this later on, let us know!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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