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Charged for a text that never sent and failed

PAYG-charges
Level 1: Joiner
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on ‎09-04-2020 13:08

on ‎09-04-2020 13:08

Hi there I just got charged 70 odd Pence on PAYG for a small text like 7 lines and On top of that it failed to send. Why have I been charged for it still if it didn’t send??
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MI5
Level 94: Supreme
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on ‎09-04-2020 13:19

on ‎09-04-2020 13:19

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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on ‎09-04-2020 13:19

on ‎09-04-2020 13:19

@PAYG-charges O2's systems are not running as they should. If it didn't send it was obviously a glitch. If you put an emoji in the text it would be considered an MMS, hence the charge. You can try to call customer service to dispute it, but that's not easy at the moment.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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