Solved: Re: Changing from 5GB to 2GB Plan?

JAY81UK · ‎14-03-2019

I have been with O2 since Dec and have a 5GB plan. I don't even use 1GB but there's no where I can see to downgrade, I can only increase my data.

Any ideas please?

Thank you

MI5 · ‎14-03-2019

@JAY81UK unless you are on a flex plan, there is no way to downgrade I'm afraid.

https://www.o2.co.uk/refresh/flexible-tariffs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-03-2019

@JAY81UK unless you are on a flex plan, there is no way to downgrade I'm afraid.

https://www.o2.co.uk/refresh/flexible-tariffs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JAY81UK · ‎14-03-2019

Not sure if I'm on a flex plan or not? I went to upgrade options and it does appear I can change to another plan.

MI5 · ‎14-03-2019

If it is a refresh direct from O2 you will be on flex.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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