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Change to a SIM only contract - how do I do this now my 24 month contract has ended?

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Ca_therine
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on ‎25-03-2020 21:02

on ‎25-03-2020 21:02

I have had a 24 month contract with an iphone 8 which ended on the 15th March

 

I would like to move to a SIM only deal.  O2 have a good one at the moment with Disney+ as an incentive and I would like to do that.  I have tried to do this on the app or on the website but can't see how to do it myself.

 

I know with the current virus situation their call centres must be working hard - does anyone know how I can do this without needing to wait on the phone for a long time?!

 

Many thanks

 

Catherine

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MI5
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on ‎25-03-2020 21:09

on ‎25-03-2020 21:09

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5
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‎25-03-2020 21:04 - edited ‎25-03-2020 21:05

‎25-03-2020 21:04 - edited ‎25-03-2020 21:05

@Ca_therine 

You can upgrade to a new sim only in your MyO2 http://www.o2.co.uk/myo2 

Disney help here https://www.o2.co.uk/extras/disney-plus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎25-03-2020 21:09

on ‎25-03-2020 21:09

upgrade1.PNG

upgrade2.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ca_therine
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on ‎25-03-2020 21:11

on ‎25-03-2020 21:11

Right - I obviously wasn't looking hard enough - now I've found the option to upgrade to SIM only deal.

 

Many thanks

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MI5
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on ‎25-03-2020 21:12

on ‎25-03-2020 21:12

You're welcome....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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