Change billing address

[Jojo80]

I'm trying to change my billing address but not sure how I do it. Also would like a paper bill to be sent out to new address once I've changed it.

[MI5 · Accepted solution]

@Jojo80 

You'll need to call O2 to arrange to have your bill sent out (there is a small charge for this) so you may aswel change your address with them at the same time.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

You can change your address in My O2 under My Details

O2 will send a text for confirmation it's you

For a paper bill

You need to call O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Jojo80 

You can also print your bill from your MyO2 to save to cost.

Guide: How do I get to the 'Download Bill' page? 

Can I get a paper copy of my bill?

You can request a paper copy of your bill. It costs £1 for a summary bill and £1.50 for an itemised bill. If you still want a paper bill, contact us.

http://www.o2.co.uk/contactus