1GB data bolt-on no longer available

[Anonymous]

I use my phone mainly for internet with about 30 minutes of calls and maybe 50 texts. I have been on O2 50 with a 1GB data bolt-on and this was perfect for me. Three days days ago I upgraded my phone but stayed on the same tariff (O2 50). I have now been told that the 1GB bolt-on is not allowed with this tariff and I have to pay for a unlimited calls and texts at £29 per month to get 1GB data. Does this sound right or am I being scammed by an O2 guru?

[perksie]

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@Anonymous wrote:

Sounds about right.  The best option if you want to upgrade seems to be to ditch O2.

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I don't need to upgrade, I buy my phones sim free.

[Anonymous]

Lucky you.  I have other things I need to spend my money on.

[perksie]

I've only had three new phones in the last 11 years and I tend to put a bit of money away to cover the cost.

Old fashioned I know but it works for me.

[Anonymous · Accepted solution]

Upgrade cancelled.

PAC acquired.

Provider swapped.

Customer services completely understood why I wanted to leave and didn't waste my time with the old 'let me see what I can do' shtick.

[perksie]

Let's hope you get a better service from wherever you end up.