1GB data bolt-on no longer available

[Anonymous]

I use my phone mainly for internet with about 30 minutes of calls and maybe 50 texts. I have been on O2 50 with a 1GB data bolt-on and this was perfect for me. Three days days ago I upgraded my phone but stayed on the same tariff (O2 50). I have now been told that the 1GB bolt-on is not allowed with this tariff and I have to pay for a unlimited calls and texts at £29 per month to get 1GB data. Does this sound right or am I being scammed by an O2 guru?

[jonsie]

If you upgrade your phone you will usually move on to a new tariff. Some tariffs are no longer available. Speak to customer service for more clarification on 202. Don't use webchat.

[Anonymous]

Morning.

We're you told you could have the same tariff. ?

This should be on your account notes or hopefully in the telephone call transcript.

[Anonymous]

I was on the o2 50 tariff before the upgrade and the o2 50 tariff after it.

Customer services have confirmed that if I return the phone they can cancel the upgrade, put be back on my old tariff and restore the bolt on.

I have just returned my phone and once they have confirmed the upgrade has been cancelled I will change provider.  I have spoken to two customer services reps today and neither seemed at all concerned to be losing a customer of 15 years.

Shame really.

[perksie]

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@Anonymous wrote:
 Three days days ago I upgraded my phone but stayed on the same tariff (O2 50).

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I don't think you were told that as upgrading would have moved you to a new tariff.

Cancelling the new tariff doesn't always mean you can return to your old one, unless it's still current.

[Anonymous]

I wasn't told the bolt on would no longer be available.  That's my complaint.

[perksie]

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@Anonymous wrote:

I wasn't told the bolt on would no longer be available.  That's my complaint.

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That will always be a problem, every time you upgrade you will be moved to a current tariff.

That is the way it's always worked, you cannot upgrade and stay on an old tariff that is no longer being sold.

[Anonymous]

Maybe O2 should change the name of the tariff when they change the conditions.

Maybe they should let you know when you upgrade which bolt-ons are not compatible.

Maybe they should care that a customer is leaving.

May I expect too much!

[perksie]

You can only have any bolt ons that apply to the tariff you move to.

I have stayed on the same contract for five years as I have unlimited internet and if I upgrade I will lose it.

[Anonymous]

Sounds about right.  The best option if you want to upgrade seems to be to ditch O2.