Solved: Topped up successfully but balance isn't showing o...

Alexperience · ‎09-09-2021

same as subject message

pgn · ‎09-09-2021

Hi @Alexperience - if you got the e-mail confirming the top-up went onto your phone, and an SMS is sent too... Then the amount you paid has been used to 'buy' your bundle for the next month already.

More on how the PAYG Big Bundles work here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

And it sounds like you have top-ups figured out, but just in case, here's the Community

Guide How to Top Up (PAYG)

Links to O2 Social Media Team here

View solution in original post

pgn · ‎09-09-2021

Hi @Alexperience - if you got the e-mail confirming the top-up went onto your phone, and an SMS is sent too... Then the amount you paid has been used to 'buy' your bundle for the next month already.

More on how the PAYG Big Bundles work here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

And it sounds like you have top-ups figured out, but just in case, here's the Community

Guide How to Top Up (PAYG)

Links to O2 Social Media Team here

O2

Topped up successfully but balance isn't showing on my account

hi

Classic pay as you go sim

Replacement sim

O2 Simplicity

Sim