TOP UP PROBLEM

[Anonymous]

Dear Sir/Madam,

I have been trying to top up my mobile thru web and insert my credit card number but everytime ; there is a problem and your web site could not charge my top up.

I'm just using my virtual credit card which linked to my master credit card; I'm guessing if your web site payment set up does not recognize virtual credit cards or the problem is something else?

rgds

U2

[Cleoriff · Accepted solution]

Hi @Anonymous There may be a problem with the system. Other ways to top up are here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

Edited to add: @Anonymous this isn't customer services you are talking to. Its a community forum made up of members like yourself. If you do need to speak to O2 then contact details are here https://www.o2.co.uk/contactus